Quality Assurance Senior Analyst, Absence and Accommodations
Core
Monitor, evaluate, and enhance the quality, accuracy, and consistency of case management activities for leave, accommodation, and workers' compensation support across Cox Automotive and its subsidiaries.
Role type
Senior Individual Contributor Quality Assurance Analyst
Builds
Quality assurance reports, insights, and process improvements for absence and accommodations programs
Domain
Human Resources / Leave & Accommodations / Compliance
Deliverable
dashboards & analysis
Required skills
Quality audit execution, regulatory compliance (FMLA, ADA, PWFA, Workers' Comp), data analysis, process improvement, HRIS proficiency, stakeholder collaboration
Preferred skills
BI tool proficiency (Power BI, Alteryx), HR certification (PHR/SPHR/SHRM), multi-jurisdictional leave experience
Technologies
Workday, AbsenceTracker, Service Station, UKG, Kronos, Microsoft Excel, PowerPoint, Word
Responsibilities
Conduct routine and ad hoc quality audits of absence and accommodation cases; Evaluate case documentation and workflows for regulatory compliance; Identify quality trends, root causes, and risk areas; Score cases and interactions using established QA scorecards; Analyze QA results and performance data to identify improvement opportunities; Provide actionable feedback to Absence Advisors and support corrective action plans
Seniority
Senior, hands-on IC
