Mobile Technician Manager
Core
Manage and lead a team of mobile fleet technicians to drive business performance, customer satisfaction, and revenue growth in a growing market.
Role type
Senior IC people leader (fleet operations manager)
Builds
Mobile fleet maintenance services for commercial vehicle customers
Domain
Automotive fleet maintenance and operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership, performance management, market growth strategy, safety compliance, budget management, cross-functional collaboration, recruitment, operational guidance, inventory management, stakeholder liaison
Preferred skills
coaching and mentoring, change management, entrepreneurial mindset, problem solving, active listening, interpersonal influence
Technologies
dispatching software, reporting tools, Workday, Salesforce, Kronos, Power BI
Responsibilities
Manage and coach a team of mobile fleet technicians; establish a high-performance team culture; monitor metrics and drive continuous improvement; expand customer relationships and service penetration; conduct safety audits and quality control inspections; assist in monthly budget development and cost management; partner with sales and client services to maximize revenue; recruit and hire technicians; coordinate work assignments for efficient service delivery.
Seniority
Manager, people leader