Fleet Manager
Core
Leadership and operational management of a roadside assistance fleet to ensure member satisfaction and efficient resource utilization during 24/7 operations.
Role type
Senior Fleet Manager
Builds
Roadside assistance services for AAA members
Domain
Automotive services / Emergency response
Deliverable
client delivery
Required skills
fleet operations management, budgeting and financial analysis, personnel recruitment and retention, strategic planning, performance management, automotive technology proficiency, light and medium-duty truck operation
Preferred skills
towing and recovery certification, battery technician certification, roadside problem solving expertise
Technologies
automotive computer equipment, mobile technology, telecommunications, fleet management software
Responsibilities
Deliver member satisfaction performance metrics while managing operational costs, evaluate regional trends to define integration strategies, direct reporting levels including supervisors and front-line staff, make independent decisions to influence fleet performance, manage competing goals of service delivery and cost, oversee accounts payable and receivable functions
Seniority
Senior, hands-on IC with management oversight