Administrative Coordinator-1
Core
Primary point of contact for clients of the Colorado State University Veterinary Health System, managing high-volume inbound/outbound calls, scheduling appointments, and coordinating communication between clients, veterinarians, and clinicians.
Role type
Administrative Coordinator (Call Center)
Builds
Efficient client access to veterinary specialty care services
Domain
Veterinary Health / Animal Medicine
Deliverable
client delivery
Required skills
telephone communication, appointment scheduling, medical record management, billing operations, information routing, client education
Preferred skills
call center experience, online scheduling systems, insurance/billing processes
Responsibilities
Answer high-volume inbound calls and assess client needs; schedule and coordinate patient appointments; route communications and page clinicians; maintain electronic medical records; process financial transactions and billing; educate clients on hospital processes and policies.
Seniority
Entry-level, general clerical