Administrative Coordinator-1
Core
Primary point of contact for clients of the Colorado State University Veterinary Health System, supporting hospital operations through a centralized call center by coordinating communication, scheduling, and patient access.
Role type
Administrative Coordinator (Call Center)
Builds
Efficient, compassionate client experience and seamless hospital operations for the Small Animal Specialty Hospital.
Domain
Veterinary Health / Healthcare Administration
Deliverable
dashboards & analysis
Required skills
High-volume telephone communication, appointment scheduling, medical record management, client education, financial transaction processing, information routing
Preferred skills
Call center experience, online scheduling systems, insurance/billing processes, written communication
Responsibilities
Answer high-volume inbound/outbound calls, schedule and coordinate patient appointments, route communications and page clinicians, maintain electronic medical records, process financial transactions and billing, verify client and patient information
Seniority
Entry-level, general clerical