Responsable Service Client (F/H)
Core
Manage a team of 11 account managers to oversee client relationships, order allocation, and sales development for Tarkett France's flooring solutions.
Role type
Senior Customer Service Manager (Supply Chain)
Builds
Flooring solutions for hospitals, schools, residential, hotels, offices, and sports facilities
Domain
Construction materials / Industrial manufacturing
Required skills
Team management, Supply Chain process knowledge, SAP/ERP proficiency, Data analysis (Excel), International communication (English), Sales development
Preferred skills
AI/automation optimization, Technical product knowledge, Cross-functional collaboration
Responsibilities
Manage and develop a team of 11 account managers, oversee order book and client commitments, act as first-level SAP support, plan team resource allocation, develop stationary sales, collaborate with commercial and industrial teams, set performance objectives, create dashboards and progress plans.
Seniority
Senior, hands-on IC with team leadership