Senior Technical Support Engineer - Enterprise Support - Linux & Database
Core
Provide advanced Tier 3 support for complex Vertica database environments, performing root-cause analysis and optimizing performance for enterprise workloads.
Role type
Senior Technical Support Engineer (Database)
Builds
Enterprise data platforms using Vertica clusters
Domain
Big Data / Distributed SQL Databases
Deliverable
client delivery
Required skills
Vertica cluster management, Linux/Unix performance tuning, advanced SQL, Bash/Python/Perl scripting, cloud-native troubleshooting (AWS/GCP/Azure), Kubernetes, TCP/IP networking, database security protocols
Preferred skills
Vertica Certified Professional, ETL pipeline support, BI tool integration (Tableau/Looker)
Responsibilities
Diagnose and resolve complex architectural and performance issues in Vertica environments; optimize SQL queries and system configurations; manage critical customer escalations; perform post-mortem analysis on catastrophic failures; create technical documentation and mentor junior engineers; collaborate with R&D to reproduce bugs and advocate for features
Seniority
Senior, hands-on IC
