Technical Services Engineer, Named Accounts
Core
Advise enterprise customers and solve complex MongoDB problems, acting as an expert resource on architecture, performance, recovery, and security for large-scale database systems.
Role type
Senior IC Technical Services Engineer (Named Accounts)
Builds
Customer success and technical resolution for MongoDB's enterprise clients
Domain
Database management, cloud infrastructure, and enterprise software support
Deliverable
client delivery
Required skills
Production database deployment and management at scale, monitoring and alerting, backup and recovery, security, data modeling and schema design, performance tuning, solutions architecture, cloud architecture (GCP/AWS/Azure), Linux systems engineering, networking concepts and protocols, storage engineering, holistic issue analysis, basic coding/scripting (Java/Python/Go/etc.)
Preferred skills
Large scale database management (RDBMS/NoSQL), authentication systems (LDAP/Kerberos/AD), MongoDB usage experience
Technologies
MongoDB, Cloud Manager, MongoDB Atlas, GCP, Azure, AWS, Linux, Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go
Responsibilities
Guide enterprise customers on MongoDB product usage, coordinate resolution of complex technical issues, interface with product and development teams, serve as primary point of contact for customer needs
Seniority
Senior, hands-on IC