Senior Customer Success Manager
Core
Managing a book of business to ensure customer resolution, long-term success, and internal cross-functional alignment.
Role type
Senior Customer Success Manager
Builds
Customer success outcomes and internal process improvements
Domain
Enterprise software (Rocket Software)
Deliverable
client delivery
Required skills
Customer engagement, Gainsight platform, cross-functional coordination, executive presence, mentoring
Preferred skills
Database and Analytics, Gainsight Experience
Responsibilities
Manage book of business and customer needs, coordinate with cross-functional teams, act as mentor for junior representatives, recommend business process improvements
Seniority
Senior, hands-on IC with mentorship
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