Customer Service
Core
Ensure customer orders are correct, communicate order status and problems, and manage timely delivery of finished products.
Role type
Customer Service Representative
Builds
Order fulfillment and customer communication
Domain
Manufacturing / Automotive
Required skills
Order management, Inventory tracking, Communication, Problem resolution, Microsoft Office, SAP
Responsibilities
Receive information from customers and update orders, Communicate customer requirements to Production Control, Request shipment of finished product inventory, Provide timely feedback on order status, Place, cancel and expedite orders, Maintain efficient communication with customers, Inform management of delivery problems