IT Technician
Core
Provides desk-side computer support, including hardware and software assistance, to end users.
Role type
IT Technician (Level 1/2 Support)
Builds
IT support services for firm employees and clients
Domain
Legal services / IT Infrastructure
Required skills
Windows OS configuration, hardware installation, software installation, network troubleshooting, printer support, mobile device setup, ticket queue management, onboarding/offboarding procedures
Preferred skills
CompTIA A+, Network+ certification
Technologies
MS Windows, Office, network printing, MFA, remote access tools
Responsibilities
Install standard software and configure hardware (desktops, laptops, printers); troubleshoot and repair connectivity, hard drive, and display issues; manage equipment inventory and upgrades; support firm-wide roll-outs and migrations; handle employee onboarding/offboarding and device reconfiguration; monitor ticket queues and document resolutions; provide after-hours on-call support; set up meetings and virtual connections
Seniority
Junior to Mid-level, hands-on IC