Manager Client Accounts - CT/ET
Core
Lead a team of Billing specialists to ensure exceptional delivery of billing support to senior management, lawyers, and firm clients, while developing best practices for billing processes.
Role type
Manager, Client Accounts (Billing Operations)
Builds
Billing processes and reporting for law firm clients
Domain
Legal services / Professional services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Billing management, team leadership, performance reviews, complex reporting, project management, ticket resolution, e-Billing applications, Excel, accounting systems (Elite/Aderant)
Preferred skills
Management experience, Bachelor's in Finance/Accounting
Technologies
Elite, Aderant, e-Billing applications, Excel
Responsibilities
Lead and supervise a team of Billing specialists; develop and implement best practices for billing management; create and maintain complex monthly reporting; resolve billing issues and account analysis; track team metrics and service levels; manage projects related to billing processes.
Seniority
Manager, supervisory role