Senior Account Manager (Legal Services) - Remote
Core
Operations leader responsible for the strategic direction, performance, and leadership of a large-scale legal eBilling operation supporting law firm clients.
Role type
Senior Account Manager (Legal Services)
Builds
eBilling operations and client service delivery for law firms
Domain
Legal services / Financial operations
Deliverable
client delivery
Required skills
P&L management, contract management, team leadership, financial forecasting, billing compliance, process optimization, stakeholder management, data analysis
Preferred skills
Knowledge of Aderant BillBlast, experience with legal vendor platforms, ability to manage escalations
Technologies
Aderant BillBlast, Aderant Expert Billing, Legal Tracker, CounselLink, TyMetrix, TeamConnect, Collaborati, MS Office (Excel)
Responsibilities
Oversee contracted operations to meet client and employee needs; develop and manage a team of analysts and supervisors; manage client relationships and present monthly service reviews; drive operational excellence across the invoice lifecycle; monitor workload and staffing; lead escalations regarding disputes and compliance; partner with business leadership on financial success and cost reduction.
Seniority
Senior, hands-on IC with management responsibilities