Client Accounts Operations Lead - Austin
Core
Senior-level Legal Biller acting as a Subject Matter Expert to manage top-tier billing portfolios, provide surge support to regional teams, and drive process improvements for complex domestic and international client accounts.
Role type
Senior IC Legal Biller / Billing Operations Lead
Builds
Full-cycle billing solutions, complex monthly reporting, and global client unified billing for institutional and high-profile clients.
Domain
Legal Services / Professional Services Finance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Advanced legal billing experience, expert knowledge of direct billing and client accounts, proficiency in Aderant Legal Billing, experience with e-billing applications (e-Hub, Bill Blast), strong analytical skills, data accuracy review, process gap analysis, training and mentoring, stakeholder management, system testing and requirements validation, global billing coordination, LEDES file generation.
Preferred skills
Experience in a major law firm finance or billing assignment, ability to work across multiple time zones, project support experience.
Technologies
Aderant Legal Billing, e-Hub, Bill Blast
Responsibilities
Manage top-tier billing portfolios on an as-needed basis; provide temporary managerial and functional supplemental support to regional billing teams; analyze and prioritize responsibilities to ensure maximum contribution to the billing organization; review data for accuracy and resolve electronic billing rejections; research client billing data and provide detailed analysis; track and resolve accounting service desk tickets; develop training programs and mentor junior staff; analyze legal billing processes and develop business cases; interface with IT for system testing; support full billing cycle for US clients including proforma review and deferrals; coordinate global client unified billing and accrual forecasting; finalize and submit invoices; serve as a point of escalation and Quality Analyst.
Seniority
Senior, hands-on IC with leadership/mentorship responsibilities
