Software Support Intern
Core
Provide technical support to customers, field engineers, and distributors for Elekta's precision radiation medicine systems, ensuring SLA fulfillment and customer satisfaction.
Role type
Software Support Intern
Builds
Elekta precision radiation medicine solutions (adaptive radiotherapy, treatment delivery, integrated workflows)
Domain
Healthcare / Medical Technology / Radiation Oncology
Deliverable
client delivery
Required skills
Remote support, telephone support, email support, WebEx, IntelliMax, software upgrades, system updates, OIS (On-Boarding Information System) knowledge, TPS (Treatment Planning System) knowledge, FCO (Field Change Order) planning and execution
Preferred skills
Advanced English, Spanish
Technologies
Elekta OIS, Elekta TPS, CLM, WebEx, IntelliMax
Responsibilities
Provide remote, telephone, email, and WebEx support to customers and field engineers; perform upgrades and updates of Elekta systems; plan and execute software FCOs; maintain 100% call documentation in CLM within 2 business days; demonstrate technical knowledge to solve low-complexity issues independently.
Seniority
Intern