Service Specialist
Core
Expert escalation point for complex service cases, investigating root causes, defining corrective actions, and supporting on-site service for medical equipment.
Role type
Senior Service Specialist / Service Lead
Builds
Medical equipment (cancer care systems) installed in hospitals and clinics
Domain
MedTech / Oncology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
complex technical analysis, root cause identification, corrective action planning, on-site service support, serviceability design, reliability engineering, usability analysis, lifecycle cost management, technical documentation, training delivery, post-market surveillance, trend analysis
Preferred skills
certification program definition, regional hand-over management, first-in-country installation support, global service team collaboration
Technologies
medical equipment systems, technical knowledge bases
Responsibilities
Investigate complex technical problems and identify root causes; support definition and execution of corrective action plans; provide on-site service support; define service parts lists and validate installation/service procedures; create technical documentation and training materials; monitor global installed base performance and analyze customer feedback; support certification programs for service engineers.
Seniority
Senior, hands-on IC with design and development involvement