Training Specialist
Core
Producing customer-facing educational content and facilitating virtual learning experiences for nonprofit customers.
Role type
Training Specialist (Instructional Designer & Facilitator)
Builds
Educational videos, live webinars, LMS content, and self-paced learning modules for nonprofit clients.
Domain
Social good technology / Nonprofit sector
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Virtual facilitation, content production from templates/scripts, AI tool proficiency (Synthesia, Claude), needs assessment, QA for AI content, async-first learning design, stakeholder consultation
Preferred skills
Independent ownership of standard content types, managing multiple concurrent projects, self-directed learning
Technologies
Synthesia, Claude, Zoom, LMS
Responsibilities
Host virtual customer events and facilitate scripted live webinars; Produce educational videos using templates and AI tools; Maintain accurate LMS content; Answer customer questions during live sessions; Structure self-paced learning modules with knowledge checks.
Seniority
Individual Contributor (IC), entry-to-mid level
