Customer Experience Consultant
Core
Primary point of contact for clients ensuring day-to-day logistics activities run smoothly and meet expectations.
Role type
Customer Experience Consultant (Logistics)
Builds
Seamless, reliable, and customer-centric logistics solutions
Domain
Global container logistics and supply chain
Deliverable
client delivery
Required skills
logistics operations knowledge, relationship building, shipment coordination, service performance monitoring, process improvement, digital tool adoption
Preferred skills
pharma or cold chain experience
Technologies
digital tools for daily operations
Responsibilities
Building long-term client relationships, acting as main contact for inquiries and issue resolution, coordinating shipments from booking to delivery, monitoring service performance, collaborating with internal teams, identifying process improvements, encouraging digital tool usage
Seniority
Individual Contributor, mid-level