Bilingual Customer Service Representative (In-Center)
Core
Handle inbound calls to provide customer service, process inquiries, and solve problems for various cases and projects.
Role type
Customer Service Representative (In-Center)
Builds
Customer support interactions for various client projects
Domain
Language Services / Customer Support
Deliverable
client delivery
Required skills
inbound call handling, scripted response delivery, call documentation, problem-solving, time management, computer multitasking, typing accuracy, empathy
Preferred skills
handling escalated calls, dealing with diverse customer backgrounds
Technologies
telephone systems, multiple applications, document review tools
Responsibilities
Answer incoming calls with proper etiquette, communicate effectively to address customer needs, document all calls according to policy, adhere to call center regulations, attend scheduled training, perform general tasks as required
Seniority
Entry-level, individual contributor