Junior TechOps Consultant
Core
Support delivery of flagship technology solutions to enterprise clients through troubleshooting, client integrations, and product support.
Role type
Junior TechOps Consultant
Builds
Enterprise technology solutions, client integrations, and support workflows
Domain
Global technology services / Enterprise software
Deliverable
client delivery
Required skills
troubleshooting, client query response, technical requirement gathering, solution identification, documentation maintenance, product demonstration support, cross-functional collaboration, user feedback collection
Preferred skills
SaaS tools familiarity, API knowledge, SSO configuration, software configuration, localization domain interest
Technologies
SSO, web-based tools, APIs, Microsoft Office
Responsibilities
Monitor client activity and troubleshoot platform issues, assist sales in early-stage engagements, document technical needs and integration plans, support solution deployment, maintain product documentation, participate in training sessions, collaborate with Product and Development teams, gather user feedback
Seniority
Junior, hands-on IC
