Technical Support Specialist
Core
Monitor patient data from wearable cardiac devices, handle technical issues, and coordinate equipment logistics for cardiopulmonary patients.
Role type
Technical Support Specialist (Apprentice)
Builds
Patient support workflows and device maintenance for ZOLL cardiac management systems
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
ECG data analysis, patient compliance assessment, technical troubleshooting, logistics coordination, report compilation
Preferred skills
Cardiology principles knowledge, ECG technician experience, prior technical assistant experience
Technologies
Microsoft Office, ZOLL device ecosystem
Responsibilities
Review detected arrhythmia ECG episodes and assess patient compliance, Provide direct assistance to patients for technical issues, Compile daily reports and document complaints, Handle patient hotline inquiries during office hours, Perform general and baseline checks following new device fittings
Seniority
Entry-level / Apprentice
