Technical Implementation and Customer Success Manager
Core
Own the full customer lifecycle from pre-sale technical engagement through implementation, go-live, adoption, and expansion for healthcare interoperability infrastructure.
Role type
Technical Implementation and Customer Success Manager (foundational hire)
Builds
Healthcare data integration pipelines and EMR interfaces
Domain
Healthcare technology / Interoperability
Deliverable
production ML models | product features | dashboards & analysis
Required skills
End-to-end implementation leadership, technical solution architecture, pre-sales technical engagement, customer relationship management, process development from scratch, project planning, risk identification, adoption and expansion driving, product feedback loop creation
Preferred skills
Experience in early-stage environments, ability to build playbooks and documentation, strong communication with executive sponsors
Technologies
EMR interfaces, healthcare data pipelines, legacy EHR systems
Responsibilities
Define project plans, milestones, and success criteria for new customer implementations; Lead technical discovery to map customer workflows and integration points; Serve as primary contact for onboarding and adoption; Drive adoption, expansion, and upsell within existing accounts; Participate in competitive enterprise sales engagements as technical authority; Build scalable onboarding processes and documentation standards; Translate customer needs into engineering requirements and vice versa
Seniority
Mid-level, hands-on IC building a function from scratch
