Customer Success Specialist
Core
Support Client Managers to build long-term trusting relationships with customers, ensuring they realize full value from Maersk solutions through adoption, usage, and business value.
Role type
Senior Customer Success Specialist (Sales Support)
Builds
Long-term customer relationships and commercial outcomes for top-volume clients in logistics
Domain
Global logistics and supply chain
Required skills
Account management, contract management, commercial knowledge, sales support, customer relationship building, MS Office proficiency
Preferred skills
Business development, marketing experience, Salesforce CRM
Responsibilities
Manage ocean & logistics contract renewals and tender handling, resolve customer challenges by leveraging cross-functional resources, communicate service or rate changes to assigned accounts, assist with account planning and goal setting, support implementation of local and global initiatives, drive commercial actions and awareness within the team
Seniority
Mid-level, hands-on IC