Customer Experience Consultant
Core
Manage customer relationships and coordinate end-to-end logistics operations to ensure service delivery and commercial growth.
Role type
Customer Experience Consultant (Logistics)
Builds
Reliable, high-quality logistics solutions for customers
Domain
Integrated logistics and supply chain
Deliverable
client delivery
Required skills
Customer relationship management, end-to-end logistics coordination, stakeholder management, service level monitoring, digital solution adoption, process improvement, automation identification
Preferred skills
Experience in shipping/transport/logistics, understanding of shipping processes, proactive problem-solving, continuous improvement mindset, digitalization interest
Technologies
Digital solutions, self-service capabilities
Responsibilities
Act as primary point of contact for customers, manage end-to-end shipment lifecycle, monitor shipments and service performance, resolve customer issues, support customers in adopting digital solutions, lead customer experience and process improvement initiatives
Seniority
Individual Contributor, mid-level