Ocean Customer Experience Specialist
Core
Manage the full customer experience for end-to-end shipment cycles, proactively monitoring cargo transport and resolving issues to ensure service levels are met.
Role type
Customer Experience Agent (Logistics)
Builds
End-to-end shipment lifecycle execution and high-quality service delivery
Domain
Global logistics and shipping
Required skills
Shipping experience, customer service background, voice experience, problem-solving logic, commercial awareness, relationship building
Preferred skills
Ability to handle back-to-back inbound calls, emails & chat, high performance KPIs, building rapport, diplomacy
Technologies
Multiple systems
Responsibilities
Own customer issues and engage stakeholders to facilitate solutions; Track shipments and notify customers of deviations; Address root causes to improve service; Act as primary contact to build relationships and understand business needs; Increase revenue by promoting added value services.
Seniority
Entry-level / Graduate