Air Operation Associate
Core
Support day-to-day execution of air export and import shipments, ensuring bookings and operational activities are handled accurately in accordance with customer requirements and airfreight procedures.
Role type
Air Operations Associate
Builds
Smooth shipment execution from booking through departure and completion for airfreight customers.
Domain
Logistics / Airfreight
Required skills
Airfreight operations knowledge, attention to detail, coordination, English communication, multi-tasking, problem solving, stakeholder management, system proficiency
Preferred skills
Flexible hours availability, continuous improvement mindset
Technologies
Operational systems, digital tools
Responsibilities
Process shipment bookings and coordinate space confirmation with airlines; Follow up flight schedules, routing, capacity, and shipment status; Coordinate cargo pickup, warehouse handling, screening, and delivery; Monitor shipments according to planned routing and schedule; Proactively follow up operational exceptions, delays, rollovers, or other shipment issues; Verify cargo details such as pieces, gross weight, dimensions, commodity, and special handling requirements; Escalate critical operational issues to the appropriate Air Operations lead.
Seniority
Individual Contributor