Senior Partner Customer Success
Core
Develop customer relationships to promote retention and loyalty, ensuring assigned customers achieve expected business outcomes with Maersk logistics solutions.
Role type
Senior Partner Customer Success (Account Management)
Builds
Long-term trusting relationships and omni-channel digital marketing strategies for customers
Domain
Global logistics and supply chain management
Deliverable
client delivery
Required skills
Account management execution, commercial knowledge, logistics product understanding, relationship building, customer-centric problem solving, contract management
Preferred skills
Knowledge of Czech language
Technologies
None stated
Responsibilities
Support Sales Representatives to ensure customers realize full value from their investment; partner with cross-functional teams to develop and execute omni-channel digital marketing strategies; assess customer progress toward goals in adoption, usage, and business value; act as a customer advocate to resolve account issues; manage the tender handling process; coordinate quoting and contracting processes including renewals.