Lead Logistics Customer Experience & Operations Specialist - SWE (Spanish)
Core
Lead Logistics Customer Experience & Operations Specialist ensuring smooth execution of BKS (Single Carrier) shipments and acting as a key customer contact to drive operational excellence and digital transformation.
Role type
Senior IC logistics operations specialist (customer experience)
Builds
End-to-end single carrier shipments for global trade customers
Domain
Global logistics and supply chain
Required skills
Lead Logistics expertise, Change Management, stakeholder management, customer advocacy, SLA/KPI management, process standardization
Preferred skills
International experience, matrix organization navigation, digital transformation initiatives
Technologies
SCP platform
Responsibilities
Meet SLAs and customer-specific KPIs; adhere to standard processes and IOPs; coordinate with internal and external stakeholders for end-to-end shipment execution; act as key point of contact and customer advocate; develop understanding of customer businesses to identify improvement opportunities; share customer knowledge with internal teams.