SCM Customer Service Agent
Core
End-to-end logistics lifecycle management and customer service for key accounts.
Role type
Senior Customer Service Agent (Logistics)
Builds
Smooth execution of end-to-end shipments and best-in-class customer experience
Domain
Logistics / Supply Chain Management
Required skills
Stakeholder management, Problem-solving, Communication, Process efficiency, Exception management, Data quality focus, Upselling
Responsibilities
Manage end-to-end shipment process, Respond to customer enquiries, Resolve customer issues, Review and update SOPs, Build customer relationships, Identify upselling opportunities, Achieve KPIs