Supervisor, Remote Pharmacist Operations - FuzeRx
Core
Lead and supervise a team of Consulting Pharmacists providing telephonic patient consultations to ensure high-quality service delivery and operational excellence.
Role type
Senior IC pharmacy operations supervisor
Builds
Telephonic patient consultation services for patients and healthcare partners
Domain
Digital health / Pharmacy operations
Deliverable
client delivery
Required skills
Team leadership, workforce planning, operational reporting, process improvement, training & quality assurance, performance management, healthcare technology systems expertise
Preferred skills
Hiring and mentoring direct reports, analyzing operational data, driving process improvements
Technologies
Five9, Salesforce, Electronic Medical Records (EMR), Pharmacy Operating Systems
Responsibilities
Lead and supervise a team of Consulting Pharmacists; Establish and implement reporting requirements and analyze operational data; Develop and implement training programs and quality assurance processes; Forecast staffing needs based on operational demands; Manage performance evaluations and provide coaching; Perform frontline pharmacist responsibilities as needed; Collaborate with internal stakeholders to align operational goals
Seniority
Senior, hands-on IC with leadership responsibilities