Manager, Workforce Management | Onsite - Pittsburgh
Core
Lead and manage a team of 6–8 Real-Time Analysts to monitor pharmacy performance, manage intraday staffing, and ensure operational excellence in a high-volume contact center environment.
Role type
Senior Workforce Management Manager (Player-Coach)
Builds
Real-time operational playbooks, staffing adjustments, and performance dashboards for a pharma-to-patient cloud platform.
Domain
Healthcare / Pharmacy Operations / Contact Center
Required skills
Workforce Management (WFM) expertise, team leadership, real-time operations monitoring, performance management, process improvement, data analysis
Preferred skills
Experience with Assembled, SQL, Python, Tableau, healthcare or pharmacy operations background
Technologies
Assembled, RxOS, Excel, Google Sheets, SQL, Python, Tableau
Responsibilities
Lead, coach, and develop a team of 6–8 Real-Time Analysts; monitor real-time pharmacy performance using WFM tools; identify and communicate intraday staffing gaps; evolve team playbooks and SOPs; represent the RTA function in operational reviews.
Seniority
Senior, hands-on IC with people leadership