Pharmacy Contact Center Manager (Hybrid)
Core
Lead a team of Pharmacy Technician Leads and Technicians in a fast-paced call center to support pharmacy operations, optimize workflows, and improve member outcomes.
Role type
Senior IC pharmacy operations manager (contact center)
Builds
Pharmacy service delivery and operational workflows for seniors and chronically ill members
Domain
Healthcare + Pharmacy operations
Required skills
Team leadership, performance management, workflow optimization, regulatory compliance, claims processing, PBM interaction, audit readiness, recruitment, training, stakeholder collaboration
Preferred skills
Managed care experience, Medicare Part D experience, pharmacy quality program experience, medication adherence knowledge, Part D Star measures expertise, large team management
Technologies
Microsoft Office Suite, claims platforms, CRM tools
Responsibilities
Lead, coach, and develop Pharmacy Technician Leads and Technicians; Monitor team performance and provide feedback; Conduct performance evaluations; Translate strategic priorities into daily workflows; Partner with leadership to implement workflow enhancements; Ensure compliance with regulatory requirements; Assist with claims processing and PBM interactions; Collaborate to improve pharmacy quality outcomes and member satisfaction
Seniority
Senior, hands-on IC