Supervisor, Pharmacy Operations
Core
Provide leadership and supervision to Pharmacy Technician and Fulfillment teams to ensure smooth daily operations, high performance metrics, and excellent customer service for patients and physicians.
Role type
Operations Supervisor (Pharmacy)
Builds
Pharmacy fulfillment operations and patient service workflows
Domain
Healthcare / Specialty Pharmacy / Retail/Mail Order Pharmacy
Required skills
Pharmacy operations management, team coaching and training, performance review administration, regulatory compliance (HIPAA, Pharmacy Law), workflow monitoring, scheduling and attendance management, problem solving, organizational skills, communication
Preferred skills
Bachelor's degree in health sciences or business, 3-5 years healthcare provider/PBM/Specialty/Retail pharmacy experience, 1-2 years supervisory experience, knowledge of core insurance and online verification systems, familiarity with medical record handling
Technologies
Online verification systems, medical record systems
Responsibilities
Daily oversight and management of Pharmacy Technician and Fulfillment teams, coach individuals on calls and cases to ensure accuracy and adherence to policies, perform administrative tasks including scheduling and performance reviews, resolve operational issues with staff and internal areas, identify and assign training needs, monitor adherence to corporate procedures and pharmacy law, provide status updates to management on key metrics
Seniority
Mid-level Supervisor