Sr. Customer Service Representative
Core
Providing customer service to all callers, troubleshooting issues, and assisting pilot stations and cartage agents in a logistics environment.
Role type
Senior Customer Service Representative
Builds
Customer support and shipment tracking for logistics operations
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Oral and written communication, problem-solving, technological aptitude, multitasking, organizational skills
Responsibilities
Answer incoming calls, respond to email inquiries, make outgoing calls for shipment status updates, track and trace shipments, support pilot stations and cartage agents, master customer applications, follow published procedures