Customer Experiencie Consultant
Core
Provide services to customers once they are onboarded in the Maersk environment, including channel management, case management, onboarding, relationship management, and contract/dispute management.
Role type
Customer Experience Consultant (Administrative stream, entry-level to experienced individual contributor)
Builds
Customer support services and operational tasks for Maersk customers
Domain
Logistics / Supply Chain / Customer Service
Deliverable
client delivery
Required skills
Case management, Customer onboarding, Relationship management, Contract management, Dispute management, Channel management
Responsibilities
Manage customer channels, Handle case management, Support customer onboarding, Manage customer relationships, Handle contract and dispute management