Ocean Dispute Resolution Specialist - SAU/PAK/UAE

India, Airoli, 400708Full-time2026-10-05 → 2026-10-22

Core

Resolve customer disputes on invoiced bills by analyzing cases, investigating upstream shipment history, and driving process fixes.

Role type

Senior IC dispute resolution specialist (logistics)

Builds

Dispute resolution outcomes and upstream process improvements

Domain

Global trade and logistics

Deliverable

client delivery

Required skills

Data analysis, root cause analysis, stakeholder management, process understanding, written communication, problem solving

Preferred skills

Experience in global stakeholder interactions, ability to work across defined job boundaries

Responsibilities

Analyze received disputes and determine acceptance or rejection, fetch shipment history data, process amendments in core systems, communicate with customers, record root causes, drive upstream process fixes

Seniority

Senior, hands-on IC

About Maersk

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all lega