Job
Core
Manage the end-to-end card dispute process (chargebacks, representments, arbitration) for merchants under Visa and Mastercard schemes to resolve disputes and improve win rates.
Role type
Chargeback Specialist (IC)
Builds
Dispute resolution outcomes and risk mitigation for a diverse merchant portfolio
Domain
Fintech / Payments / Card Schemes
Deliverable
client delivery
Required skills
Visa and Mastercard scheme rules, end-to-end dispute lifecycle management, transaction data analysis, dispute prevention tool usage, risk profiling, strict deadline management
Preferred skills
Experience with Ethoca, Verifi Order Insight, Visa RDR, Microsoft Excel, banking/economics background
Technologies
Ethoca, Verifi Order Insight, Visa RDR, Microsoft Office
Responsibilities
Handle incoming chargebacks in accordance with scheme rules; Manage the full dispute lifecycle from first chargeback to arbitration; Analyze transaction data to prepare representments; Monitor chargeback ratios and identify patterns; Track merchant performance against scheme thresholds; Collaborate with internal teams and external banks/merchants; Evaluate dispute procedures to suggest improvements
Seniority
Mid-level, hands-on IC
