Senior Assistant, Collections & Disputes
Core
Managing assigned customer portfolios to drive collections, minimize bad debt, and handle disputes within the Customer to Cash process.
Role type
Senior Assistant, Collections & Disputes
Builds
Receivables collections and dispute resolution for CCEP customers
Domain
Consumer Goods / B2B Finance
Required skills
Financial analysis, ERP (SAP), Sales Force, Genesys Telephony, SOX compliance, Process improvement
Preferred skills
LEAN Six Sigma, Multinational company experience, Continuous improvement mindset
Technologies
SAP, Salesforce, Genesys, Microsoft Office
Responsibilities
Monitor customer accounts and perform financial analysis to meet collection targets, Engage management on significant account deterioration or critical disputes, Handle customer queries across communication channels, Support monthly and annual closing activities, Update process SOPs and portfolio account handbooks, Proactively identify improvements to collections and dispute management processes, Maintain internal control environment and SOX compliance