Senior Resource Planning Manager
Core
Lead enterprise-wide long-range and operational resource planning strategy to align capacity, capability, and deployment models with business growth and customer outcomes.
Role type
Senior Resource Planning Manager
Builds
Integrated strategic and operational resource planning frameworks for a life insurance and asset management firm
Domain
Financial Services / Insurance / Asset Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
team leadership and coaching, resource planning across contact centres and back office, forecasting and planning principles, resource modelling, stakeholder management, analytical and critical thinking
Preferred skills
experience with outsourcers in operational environments, knowledge of service performance KPIs, understanding of insurance products and FS industry, familiarity with workforce management technical solutions
Technologies
workforce management systems, resource planning tools
Responsibilities
Lead long-term resource and capacity planning strategy, develop strategic resource plans for all service areas, provide strategic insight on resourcing needs and risks, oversee third-party outsourcers and planning assurance, partner with operational leaders to balance performance and cost, establish governance across the planning lifecycle, assess demand and capacity impacts from new products and initiatives
Seniority
Senior, hands-on IC with strategic influence
