Technical Services Administrator
Core
Coordinate service workflows, manage documentation and system data, and ensure compliant administrative processes for the ANZ Technical Service team.
Role type
Technical Services Administrator
Builds
Service workflows and documentation for medical devices (AEDs, ventilators, trauma kits) used in hospitals, EMS, and public safety.
Domain
Medical devices / Healthcare / Regulated industry (Australia & New Zealand)
Deliverable
Dashboards & analysis
Required skills
ERP/CRM proficiency, service workflow coordination, regulatory compliance knowledge, data entry accuracy, scheduling management, inventory tracking, report generation, KPI monitoring, process improvement
Preferred skills
Medical device industry experience, field team support experience
Technologies
Workday, Salesforce, Microsoft Office (Excel, Outlook, Word)
Responsibilities
Manage service job creation, scheduling, and tracking in ERP/CRM systems; Process service requests, RMAs, and repair workflows; Coordinate field service engineer schedules and customer site bookings; Ensure service documentation accuracy and regulatory compliance; Act as key point of contact for customers regarding service status; Support service quotation preparation and invoicing; Coordinate shipping and tracking of service parts and loan equipment; Maintain spare parts inventory tracking; Generate service performance reports and monitor KPIs; Identify process inefficiencies and recommend improvements.
Seniority
Junior to Mid-level, hands-on IC