Technical Services Engineer
Core
Ensure effective execution of technical service functions for ZOLL Medical products deployed across Australia and New Zealand, focusing on device maintenance, repairs, and customer satisfaction.
Role type
Senior Technical Services Engineer (Field & Depot)
Builds
Medical device reliability and service delivery for hospitals and emergency services
Domain
Healthcare / Medical Devices
Deliverable
physical/clinical work
Required skills
Preventative maintenance, breakdown repairs, commissioning, spare parts inventory management, customer relationship management, regulatory compliance, project management, troubleshooting, diagnostic skills
Preferred skills
Experience with defibrillators and patient monitors, supervisory experience, leadership, stakeholder engagement
Technologies
Service modules, inventory management systems, Microsoft Office Suite
Responsibilities
Conduct and coordinate repair and preventive maintenance of medical devices; Travel across Australia and New Zealand for on-site support; Manage customer and distributor relationships to achieve satisfaction targets; Maintain spare part inventory levels; Plan and coordinate preventative maintenance schedules; Lead continuous improvement initiatives for service processes
Seniority
Senior, hands-on IC with leadership capacity