Technical Services Engineer
Core
Ensure effective execution of technical service functions for ZOLL Medical products deployed across Australia and New Zealand, focusing on device maintenance, repairs, and customer satisfaction.
Role type
Senior Technical Services Engineer (Field & Depot)
Builds
Medical devices (defibrillators, monitors) for emergency medical services, hospitals, and healthcare providers
Domain
Healthcare / Medical Devices
Deliverable
physical/clinical work
Required skills
Troubleshooting and diagnostic skills, Preventative maintenance planning, Customer relationship management, Inventory management, Regulatory compliance knowledge, Team leadership
Preferred skills
Experience with defibrillators and patient monitors, Project management, Stakeholder engagement
Technologies
Microsoft Office Suite, Inventory management systems
Responsibilities
Conduct and coordinate repair and preventive maintenance of medical devices, Manage customer and distributor relationships to achieve satisfaction targets, Plan and coordinate preventative maintenance schedules, Maintain product return registers and service documentation, Lead continuous improvement initiatives for service processes, Manage spare part inventory levels
Seniority
Senior, supervisory/leadership capacity