Customer Experience Consultant
Core
Provide services to customers post-onboarding in the Maersk environment, managing channels, cases, onboarding, relationships, contracts, and disputes.
Role type
Customer Experience Consultant
Builds
Customer support services and operational workflows for Maersk clients
Domain
Logistics / Supply Chain / Customer Service
Deliverable
client delivery
Required skills
Case management, Contract management, Dispute resolution, Customer onboarding, Relationship management, Channel management
Responsibilities
Manage customer channels, handle case management, support customer onboarding and relationship management, manage contracts and disputes