Ocean Dispute Resolution Specialist
Core
Manage and resolve customer invoice and payer-related disputes accurately within agreed service levels to protect revenue and ensure timely closure.
Role type
Payer Dispute Specialist
Builds
Customer invoice dispute resolution processes
Domain
Logistics / Finance Operations
Deliverable
client delivery
Required skills
Analytical skills, problem-solving, attention to detail, stakeholder management, Microsoft Excel proficiency
Preferred skills
Experience in dispute management, OTC, Accounts Receivable, or Finance Operations; Knowledge of ERP platforms like SAP; Knowledge of shipping, logistics, or invoicing processes
Responsibilities
Review, investigate, and resolve payer disputes; Coordinate with internal stakeholders and customers; Maintain accurate documentation of dispute cases; Monitor aging cases and drive closures; Identify recurring dispute trends and recommend preventive actions; Conduct on-the-job training and knowledge-sharing sessions; Participate in process improvement and automation initiatives
Seniority
Individual Contributor, 2+ years experience preferred
