MGF NCS Specialist
Core
Managing customer communications and real-time dispatch execution for last-mile LTL delivery services, resolving routine delivery issues to ensure timely and successful deliveries.
Role type
Customer Service & Dispatch Specialist (Last-Mile Logistics)
Builds
Last-mile delivery operations and customer experience for LTL services
Domain
Logistics / Transportation / Last-Mile Delivery
Required skills
Inbound/outbound communication, delivery exception troubleshooting, real-time route monitoring, stakeholder coordination, KPI tracking, telephony systems, customer management systems, routing systems, independent judgment
Preferred skills
Last-mile logistics knowledge, transportation operations knowledge, control tower operations knowledge
Responsibilities
Handling customer communications via phone, email, and SMS; Assessing customer needs and providing solutions for delivery inquiries; Troubleshooting delivery exceptions with delivery and carrier teams; Monitoring assigned delivery routes in real time; Providing real-time route status updates; Reporting and escalating route issues; Collaborating with field operations and carriers; Conducting proactive follow-ups with customers; Supporting carrier compliance with operational standards
Seniority
Individual Contributor, operational level
