Lead Logistics Customer Experience & Operations - Senior Specialist, SWE
Core
Lead Logistics Customer Experience & Operations role ensuring smooth execution of BKS (Single Carrier) shipments and acting as a key customer contact to build deep understanding of customer needs.
Role type
Senior Specialist, Lead Logistics Customer Experience & Operations
Builds
End-to-end shipment execution and operational compliance for BKS (Single Carrier) business
Domain
Global logistics and supply chain operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lead Logistics expertise, Change Management, stakeholder management, customer-centricity, result-driven execution, international experience, matrix organization navigation
Preferred skills
Account management execution, commercial knowledge, MS Office proficiency (Excel, Word, Outlook, PowerPoint)
Technologies
SCP platform
Responsibilities
Meet SLAs and customer-specific KPIs consistently, adhere to standard processes and customer-specific IOPs, coordinate with internal and external stakeholders for end-to-end shipments, act as a customer advocate and key point of contact, develop understanding of customers' businesses and pain points, share customer knowledge with internal teams to enhance collaboration
Seniority
Senior Specialist, hands-on IC
