Ocean Dispute Resolution Specialist
Core
Resolve customer disputes on invoiced bills by analyzing cases, investigating upstream shipment history, and driving process fixes.
Role type
Customer dispute resolution specialist
Builds
Amended billing records and resolved customer cases
Domain
Global logistics and shipping
Deliverable
client delivery
Required skills
Data analysis, root cause analysis, process understanding, stakeholder management, written communication, problem solving
Preferred skills
Global stakeholder interaction experience, adaptability to process changes
Responsibilities
Analyze received disputes, look up upstream shipment data, decide on case acceptance or rejection, process amendments in core systems, communicate with customers, record root causes
Seniority
Individual contributor
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
