Lead Logistics Customer Experience & Operations Specialist
Core
Execute and manage end-to-end SCM operational activities including shipment tracking, milestone updates, reporting, validation, exception handling, and managing operational finance activities.
Role type
Lead Logistics Customer Experience & Operations Specialist
Builds
Global trade logistics operations and customer service resolution
Domain
Logistics / Freight Forwarding / Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SCM operations, file management, shipping documentation, system updates, operational finance, customer service communication, exception handling
Responsibilities
Own all SCM operations activities related to file management for customers under the assigned portfolio, Manage all file management activities post-booking, Handle documentation and system updates, Manage operational finance activities, Proactively communicate with Customer Service in case of exceptions, Support Customer Service in resolving customer queries and operational exceptions
