Lead Logistics Customer Experience and Operations Specialist
Core
Owns SCM Operations activities and file management for customers, creating shipping documents and customer invoices.
Role type
Lead Logistics Customer Experience and Operations Specialist
Builds
Shipping documents, customer invoices, and operational finance records
Domain
Logistics and Supply Chain Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Logistics operations expertise, end-to-end supply chain knowledge (3PL to 4PL), Incoterms knowledge, international shipping practices, exception handling, system updates, documentation management, operational finance
Preferred skills
Ocean freight experience, automation tools proficiency
Technologies
Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Create and update shipping documents and customer invoices, manage all file management activities post-booking, handle operational finance, communicate proactively with customer service regarding exceptions, support customer service in query resolution and exception handling
Seniority
Senior, hands-on IC
