Lead Logistics Customer Experience & Operations Specialist
Core
Manage daily logistics operations from booking to shipment execution, ensuring accuracy and coordination across stakeholders for global trade.
Role type
Senior logistics operations specialist (customer experience & operations)
Builds
End-to-end shipping solutions for customers and carriers
Domain
Global logistics and supply chain
Required skills
End-to-end supply chain knowledge, Incoterms expertise, exception management, stakeholder coordination, document accuracy, process improvement
Preferred skills
Ocean freight experience, automation tools proficiency, training facilitation
Technologies
Microsoft Office (Excel, PowerPoint, Word), automation tools
Responsibilities
Manage end-to-end booking process, act as primary point of contact, ensure document accuracy, monitor shipment progress, handle operational exceptions, conduct training sessions, maintain shipment trackers, support billing processes
Seniority
Senior, hands-on IC