CX Systems Engineering Lead
Core
Lead the migration from Genesys Engage to Genesys Cloud CX, defining target architecture for telephony, routing, IVR, and integrations while ensuring zero disruption to customer service.
Role type
Senior IC systems engineering lead (contact center migration)
Builds
Genesys Cloud CX platform, telephony infrastructure, and enterprise integrations
Domain
Energy sector, contact center technology, cloud migration
Required skills
Genesys Engage, Genesys Cloud CX, telephony architecture, IVR design, system integration, migration planning, technical leadership, performance tuning, failover strategies, rollback planning
Preferred skills
Agile methodology, Waterfall methodology, carrier connectivity, security controls, AEP architecture standards
Technologies
Genesys Engage, Genesys Cloud CX, AEP enterprise systems
Responsibilities
Provide technical leadership for migration waves and cutover; Define target architecture including telephony and carrier connectivity; Lead technical planning for migrating integrations and data flows; Own technical readiness for cutover including performance and resilience; Build internal Genesys Cloud CX skills across the team
Seniority
Senior, hands-on IC
