Customer Experience Analyst II
Core
Internal resolution of customer challenges and optimization of logistics processes for reefer shipments.
Role type
Customer Experience Analyst (Logistics)
Builds
Customer service solutions and operational improvements for global supply chain
Domain
International logistics and reefer shipping
Deliverable
client delivery (via careerplan.io/jobs/R197986-customer-experience-analyst-ii-at-maersk)
Required skills
Customer service, logistics operations, import/export knowledge, stakeholder communication, process optimization, SLA management, reefer shipment coordination
Preferred skills
SAP, advanced Microsoft Office
Responsibilities
Resolve customer issues via email, phone, and chat; generate reports to identify bottlenecks; optimize logistics processes; monitor internal SLAs; coordinate with global support teams; manage customer bookings and space reservations; communicate with decision-makers.
Seniority
Individual Contributor